Last Updated: October 18, 2025
Welcome to TroopHotels.com (“Troop Hotels,” “we,” “us,” or “our”). By accessing or using our website, listings, content, or related services (collectively, the “Services”), you agree to these Terms of Service (“Terms”). If you do not agree, please do not use the Services.
Plain-English Summary (not a substitute for the Terms below):
Hotel information is provided by the hotels; tell us if you see inaccuracies.
We do not collect or accept commissions from directing guests to hotels.
We may remove any listing at our discretion, especially if service to military personnel repeatedly disappoints.
Troop Hotels operates a hospitality discovery platform that highlights military-friendly lodging and related information. We are not a government entity, travel agency, or booking platform; we connect you to the military friendly hotels to complete reservations.
You must be able to form a binding contract under applicable law to use the Services. If you create an account, you are responsible for maintaining its security and for all activity under it.
Hotel-Provided Content. Descriptions, amenities, availability, rates, photos, policies, safety features, and other listing details are provided by the hotels or their authorized agents.
No Guarantee of Accuracy. We do not warrant that any listing is complete, current, or error-free. Conditions may change without notice.
Help Us Correct Errors. If you see any discrepancy or inaccurate information, please contact us at
support@troophotels.com
. We will review and, where appropriate, request corrections from the hotel or update the listing.
No Commissions. Troop Hotels does not collect or accept any commission—direct or indirect—for directing guests to hotels or referral clicks to booking sites.
Nominal Listing Fee. We may charge hotels a nominal listing fee to cover platform operating and maintenance costs. This fee is waived for DHI hotels. Fees, if any, are disclosed to participating properties and are never added to guest pricing by us.
We reserve the right, with or without cause, to decline, suspend, or remove any listing, profile, or content at any time. Without limiting the foregoing, we may remove listings that repeatedly fail to meet reasonable service expectations for military personnel and their families, including—but not limited to—patterns of unresolved safety concerns, misleading information, or persistently poor guest care.
Links within the Services may lead to third-party sites (e.g., hotel booking engines). We are not responsible for their content, policies, pricing, fees, or practices. Your reservation, payments, cancellations, and special-rate eligibility (e.g., military or government rates) are governed by the hotel’s and the third party’s terms and policies.
Where available, hotels may disclose safety features (e.g., active cameras in public areas, lighting) and accessibility details. These features vary by property and are self-reported by the hotels; verify details directly with the hotel if they are important to your stay or mission.
You agree not to:
Scrape, harvest, or resell the Services or content without permission;
Misrepresent your identity or affiliation;
Upload unlawful, defamatory, infringing, or harmful content;
Interfere with site operation or security;
Circumvent any access or usage limits.
All content we create (site design, copy we author, trademarks, logos, compilations, and software) is owned by or licensed to Troop Hotels and protected by law. Hotel brand names, images, and marks remain the property of their respective owners and are used for identification/informational purposes.
If you provide ideas, suggestions, or other feedback, you grant us a nonexclusive, worldwide, royalty-free license to use and incorporate it without compensation.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; (B) LISTINGS OR CONTENT WILL BE ACCURATE OR CURRENT; OR (C) ANY PARTICULAR SAFETY, ACCESSIBILITY, OR AMENITY FEATURE WILL BE AVAILABLE AT ANY PROPERTY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TROOP HOTELS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES BY GUESTS OR ANY HOTEL STAY. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED US $100 OR THE AMOUNT THE TRAVELLER PAID US (IF ANY) FOR ACCESSING THE SERVICES IN THE 12 MONTHS BEFORE THE CLAIM—WHICHEVER IS GREATER.
You agree to defend, indemnify, and hold harmless Troop Hotels from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services, your content, or your violation of these Terms or applicable law.
Your use of the Services is also subject to our Privacy Policy (posted separately), which explains what data we collect and how we use it.
We may update the Services or these Terms at any time. Changes take effect upon posting the updated Terms with a new “Last Updated” date. Your continued use constitutes acceptance of the changes.
We may suspend or terminate access to the Services at our discretion, including for conduct that violates these Terms or harms other users, hotels, or our reputation.
These Terms are governed by the laws of Pennsylvania, USA, without regard to its conflict-of-law rules. You agree to resolve disputes exclusively in the state or federal courts located in Pennsylvania, USA, and you consent to personal jurisdiction there. The parties waive class actions to the extent permitted by law.
Questions or notices may be sent to: Troop Hotels
Email:
support@troophotels.com
If any provision is found unenforceable, it will be replaced with a valid term that best reflects the original intent, and the remainder remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent.