1) What does a “non-guaranteed reservation” mean? A non-guaranteed reservation is a hold without a payment method or deposit to secure late arrival. The hotel may release the room at a set cutoff time (often 4–6 p.m. local) if you haven’t checked in or added a guarantee (card on file, deposit, or loyalty guarantee). If you plan to arrive after the cutoff, contact the hotel to convert it to a guaranteed reservation.
2) Do you offer military or government rates? Many hotels do. Eligibility, blackout dates, and ID requirements vary by property and brand. Always check the rate details and be ready to present a valid military/DoD/government ID at check-in if the hotel requires it.
3) Are TroopHotels.com listings per-diem compliant? Some are; some aren’t. We surface per-diem or “government” rate notes when provided by the hotel. If you need per-diem compliance, filter for it (where offered) and confirm directly with the hotel before booking.
4) Is my booking made on TroopHotels.com? No. Troop Hotels is not a booking engine. We connect you to the hotel’s site or a third-party booking page to complete your reservation. Your stay is governed by that hotel/brand’s terms and policies.
5) What is your refund policy? Refunds, cancellations, and change fees vary hotel by hotel, depending on brand and individual property policies. Always review the cancellation window, no-show terms, and any prepayment rules on the hotel’s booking page. For changes or refunds, contact the hotel or booking source directly.
6) Will the hotel charge a deposit? Possibly. Deposits are entirely at the hotel’s discretion. Some properties collect a credit-card deposit or a cash/incidental hold at check-in; amounts differ by brand, length of stay, and room type. Ask the hotel in advance if a deposit is required and when it will be released.
7) What about resort, parking, or other fees? Not all hotels charge them, and fees vary by property. We encourage hotels to disclose fees clearly on their listing, but always verify the latest fee details on the booking page.
8) What is the Lost & Found policy? Lost & Found is set by each hotel and can differ even within the same brand. Typical policies define how items are logged, stored, and how long they’re kept. If you left something behind, contact the hotel directly with your dates, room number (if known), and item description.
9) Is the hotel liable for lost or stolen items? Hotel liability is limited and varies by state and country. Many jurisdictions cap hotel liability for items not secured in a room safe, and hotels may require proof of ownership. For important belongings, use in-room safes (where provided), avoid leaving valuables unattended, and consider travel insurance.
10) Are pets allowed? Pet policies vary widely. Many military-friendly properties accept pets—especially for PCS/extended stays—often with size limits, designated room types, or nightly fees. Confirm directly with the hotel before arrival.
11) Can I use hotel facilities (gym, pool, business center) if I’m not a guest? Facility access policies vary. Some hotels limit access to registered guests or specific hours. Follow posted safety rules. If an injury occurs, report it to the hotel immediately and contact emergency services if needed (see “Safety” below).
12) What general safety steps do you recommend for any traveler?
Park in well-lit areas and note the route from parking to the lobby/room.
Keep room door and windows secured; use deadbolts and door viewers.
Store valuables in the in-room safe (where provided).
Avoid propping doors open; don’t share your room number publicly.
Know two exit routes and the location of fire extinguishers and stairwells.
If anything feels unsafe, notify the front desk immediately or dial local emergency services.
13) What should I do if I’m injured while using hotel facilities?
Seek medical help immediately: call local emergency services (e.g., 911 in the U.S.).
Report the incident to the hotel as soon as possible and request an incident report.
Keep any relevant documentation (photos, receipts, names of witnesses).
Follow up directly with the hotel for their process and next steps.
14) Do all hotels have security cameras and free parking? No. Many properties have active cameras in public areas and free parking, but availability varies. We encourage hotels to list these features clearly—always check the specific property’s amenities and policies.
15) What about ADA accessibility or special room requests? Accessibility features (ramps, elevators, roll-in showers, TTY kits, etc.) vary by property. Add requests (e.g., ground-floor, away from elevator, roll-in shower) when you book, then confirm with the hotel prior to arrival.
16) Who owns and operates the hotels listed here? Hotels are owned and operated independently. Policy decisions (rates, deposits, cancellations, housekeeping frequency, pet fees, facility access) are made by each property or brand.
17) What service standards does Troop Hotels expect? We prioritize hotels that serve military personnel and families with clarity, safety, and respect. Troop Hotels reserves the right to remove any listing—with or without cause—especially where service to military travelers repeatedly fails to meet reasonable expectations.
18) Does Troop Hotels receive commissions from bookings? No. Troop Hotels does not collect or accept any commissions for directing guests to hotels. Some properties may pay a nominal listing fee to help maintain the site; this fee is waived for DHI hotels and is never added to your room rate by us.
19) Who provides the information on hotel listings? Hotel descriptions, amenities, photos, and policies are provided by the hotels or their authorized partners. If you see a discrepancy or outdated info, please email support@troophotels.com with the property name, dates, and details—we’ll review and request a correction.
20) How do I report a problem with a listing or my stay? For stay-related matters (refunds, charges, room issues), contact the hotel or booking source first—they control reservations and billing. For listing accuracy or concerns about how a property is represented on TroopHotels.com, contact support@troophotels.com .
21) What personal data does Troop Hotels collect? We collect limited data to operate the site (e.g., account info you provide and basic analytics). Bookings occur on third-party sites, which have their own privacy policies. See our Privacy Notice for details and your rights.
22) Basic Training Graduations Book early—graduation weekends fill quickly. Verify gate access, ceremony times, and travel time from hotel to base. Confirm breakfast hours if you need an early start.
23) PCS & Extended Stays Look for kitchenettes, guest laundry, pet-friendly options, and parking that accommodates larger vehicles/trailers. Ask about weekly housekeeping schedules and deposit requirements.
24) TDY / Per-Diem Travel Confirm per-diem eligibility, cancellation windows, and non-guaranteed vs guaranteed arrival status. Keep a record of your folio showing daily room rate and taxes for vouchers.
25) VA Appointments / Medical Travel Prioritize proximity, quiet rooms, and flexible checkout. Request ground-floor or elevator-adjacent rooms if mobility is a concern; confirm accessibility features in advance.